Frequently Asked Questions

Can I leave items in my dresser drawers?

Yes, as long as it is not loose or breakable or the furniture is too fragile to handle the extra weight during transit. 


Is my move insured?

Texas Department of Motor Vehicles regulates all Texas moving companies, and US Department of Transportation regulates Nationwide moving companies.  Mandates are in place for consumer protections regarding coverages.  Please refer to the links to the left for more information.  In addition, third party insurance can be purchased if additional valuation coverage is requested. 


What forms of payment are accepted?

Cash, cashier's checks, and in most cases personal checks. Credit card payments are accepted if arrangements are made prior to your move date.  Please confirm your type of payment when you schedule your move.


Do hanging clothes need to be boxed?

Hanging clothes do not have to be boxed if they are going into a home or apartment; however, all items going into storage will need to be boxed for their protection.  Please notify your mover if you are not planning on packing your hanging clothes and ask for additional options. 


What items will not be taken by the moving company?

Your mover will not be able to transport flammable items (paint, aerosol cans, lamp oils, gas, propane, etc), guns, ammunition, or alcoholic beverages.   In some cases, outdoor pottery or cement structures and outdoor plants may not be moved unless approved by the mover in advance. 


Do I tip the movers?

Tipping is never required but are appreciated. Most customers tip $20 - $100 per mover however tipping is not expected.  It is entirely up to you.

 

Do you move pianos or safes and other specialty items?

We move upright, console, and grand pianos as well as a variety of safes, gun safes and antiques. Please let us know, in advance, if you have any specialty item as part of your move as we do not move pool tables and hot tubs.  Some items may carry an additional fee that will be included in your quote upfront.


Thank you for reviewing our Frequently Asked Questions.  Please feel free to reach out to us at (830) 997-9110 if you have a specific question about your move!